Business Phone System FAQS

Office Phone Systems For Small Businesses

When you work with TDLI Communications Corp., you can expect a customer-driven approach from our team members. We get results for our clients through a combination of offering high-quality products and delivering premium customer service. We assist you throughout all phases of the installation process, from planning and design to installation and maintenance. We also repair existing systems, ensuring there is never downtime at your office. Read below to find the answers to our most commonly asked questions.

Will There Be Downtime If We Change Our System?

In many cases, we can install your new system while your old system is still up and running. We can transfer your lines and extensions to your new system and be up and running in a few minutes. Each install is unique, and we perform sight surveys to determine install time. TDLI will work with you and install systems after business hours and on weekends if needed. Our flexibility is a crucial element of our appeal to our clients.

What Are Our Payment Options?

TDLI offers many payment choices. We offer one dollar buy-out and fair market value leasing options with your choice of monthly terms, hosted, and managed hosted solutions where you pay per user per month. We take all major credit cards as well as company checks or cash. We want to help you grow your business, which is why we work so hard to create options for you to use.

What Kind Of Continuing Service Do You Provide?

TDLI maintains and supports everything we sell. You can call or email with simple user questions anytime. We offer extended warranty maintenance plans that cover the cost of the equipment if it fails after the manufacturer’s warranty expires and a guaranteed four-hour response time for major system failures. Our customers are entitled to one free service call every year and discounted service rates when they sign up for a maintenance plan.

How Much Noise and Disruption Can I Expect During The Project?

Our goal is to install your new system as quietly as possible. However, it is not possible to install cables without drilling holes, so there will be some noise and dust level – which we will clean up. We are upfront about how long the project will take, and we can work around your schedule.

Can I Make Changes In the Middle Of The Project?

You can. If you decide to make changes during the project, contact your project manager to implement the changes. If they are minor, there shouldn’t be an extra charge or price hike. More significant changes might include a price change, but we will do our best to keep costs down and be upfront about how your changes will alter the quote.

Why Aren’t The Cables Working?

We always test cables before we finish a project, so usually, the problem is equipment that is plugged into the wrong port. We are happy to return to your location to test the cables again and help troubleshoot the situation.

Are You Licensed To Work On Security And Access Systems?

A lot of contractors operate without a license, even though it is illegal. We do not do this. Our contractors have a New York State Security License, which guarantees the overall quality of our work and gives you peace of mind.

How Long Will It Take You To Return My Calls and Emails?

TDLI Communications Corp. will provide you with a personal contact – usually a project manager. Their job is to oversee your project from beginning to end, and you can rely on them to respond to your inquiries within one business day.

Will A BICSI-Certified RDD Work On The Project?

Yes. Our registered communications distribution designers have the highest level of training available in the structured cabling industry. We are adamant that our team members maintain certification to ensure the quality of work and peace of mind for our customers.

Will You Provide Advice Throughout The Project?

We take a consultation approach during an installation job. That means we will work directly with you to determine the best solutions. Rather than focus on what increases our bottom line, we work hard to offer the services that will serve you best, save money, and get results. At TDLI, we work hard to make sure our customers have everything they need. That includes expert advice throughout the project. We aren’t shy about suggesting better alternatives, even if they do not perfectly align with your vision. If we can save you money and time, we will. Contact us today to learn more.